Refund and Returns Policy – Addictive Perfumes

Addictive Fragrances Return Policy

At Addictive Fragrances, we are committed to providing you with an exceptional olfactory experience. We take pride in the quality and craftsmanship of our perfumes and colognes. Due to the personal nature and inherent characteristics of fragrance products, we maintain a strict return policy to ensure the integrity of our inventory and the satisfaction of all our customers.

Please read our return policy carefully before making a purchase.

1. No Returns After 7 Days of Delivery: All sales are final after seven (7) calendar days from the date of delivery. We regret that we cannot accept any returns or exchanges for any reason beyond this 7-day window. This policy is strictly enforced to uphold the quality and freshness of our products, as fragrances are sensitive to environmental factors and handling.

2. Eligibility for Returns (Within 7 Days): Returns are only accepted within seven (7) calendar days of delivery and strictly under the following conditions:

Damaged or Defective Product: If your item arrives damaged during shipping or is found to be defective upon opening, please contact us immediately. We will require photographic evidence of the damage or defect.
Incorrect Item Shipped: If you receive a product different from what you ordered, please notify us within the 7-day period.

3. Non-Returnable Items: For hygiene and quality control reasons, the following items are not eligible for return or exchange under any circumstances, unless proven damaged or defective upon arrival as per point 2:

Opened or Used Fragrances: Once a fragrance bottle has been opened, sprayed, or the original cellophane/packaging has been removed or tampered with, it is no longer eligible for return. This includes items where the seal is broken.
Decants or Sample Sizes: All sales of decants and sample sizes are final.
Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
Promotional or Sale Items: Items purchased during a sale, promotion, or with a discount code are considered final sale and are not eligible for return or exchange, unless proven damaged or defective upon arrival.

4. Return Process for Eligible Items: If your item meets the eligibility criteria for a return (damaged, defective, or incorrect item within 7 days of delivery), please follow these steps:

Contact Us: Immediately email our Customer Service team at [Your Customer Service Email Address] or call us at [Your Customer Service Phone Number] within seven (7) calendar days of delivery.
Provide Information: In your communication, please include your order number, a detailed description of the issue, and clear photographic evidence of any damage or incorrect item received.
Return Authorization: Do NOT send any items back without a Return Authorization (RA) number provided by our Customer Service team. Returns sent without an RA number will not be accepted and will be returned to the sender at their expense.
Packaging: Once an RA number is issued, carefully repackage the item in its original packaging, including all accessories, inserts, and protective materials.
Shipping: We will provide instructions for returning the eligible item. For damaged, defective, or incorrect items, Addictive Fragrances will cover the cost of return shipping.

5. Refunds (If Applicable): Upon receipt and inspection of the returned eligible item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within [Number] business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Original shipping charges are non-refundable, except in cases where an incorrect or damaged/defective item was shipped by Addictive Fragrances.

6. Safeguarding Our Integrity: To protect the integrity of Addictive Fragrances, our products, and our customers, we reserve the right to:

Refuse Returns: Refuse returns that do not comply with our policy, including items returned past the 7-day window, opened/used products, or items lacking proper documentation.
Inspect All Returns: Thoroughly inspect all returned items to verify their condition and ensure they meet our return criteria.
Monitor Return Activity: Monitor return patterns for potential abuse or fraudulent activity. Repeated or suspicious return behavior may lead to the refusal of future orders.
Require Proof of Purchase: All returns require valid proof of purchase (e.g., original order number, receipt).

By making a purchase from Addictive Fragrances, you agree to abide by the terms and conditions of this return policy. We believe this policy allows us to maintain the highest quality standards for our exquisite fragrances while ensuring a fair and transparent process for all.

For any questions regarding our return policy, please contact our Customer Service team. We are here to assist you.